Bench Craft Leather Inc. is committed to excellence in serving all customers including people with disabilities. Bench Craft Leather Inc. is not open to the general public.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by people with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Bench Craft Leather Inc. will notify customers promptly. The notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be placed at our front entrance and/or on our website where possible.
Bench Craft Leather Inc. provides accessible customer service training to employees who deal with the public.
Customers who wish to provide feedback on the way Bench Craft Leather Inc. provides goods and services to people with disabilities can contact Janice Edmeades via telephone, email or mail. Customers can expect to hear back within seven days.
Any policy of Bench Craft Leather Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
